INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is it safe to shop online?

In general, online shopping is safe, especially if you follow secure practices. Make sure to use reputable websites, check for secure payment options, and keep your personal information secure.

What should I do if I receive a defective product or am dissatisfied with my purchase?

Check the return policy of the website or contact on WhatsApp. Most reputable online retailers have clear return and refund policies. Contact customer support for assistance if needed.

How can I track my online order?

Most online retailers provide order tracking information. You can find this in your order confirmation email or by logging into your account on the website. Shipping carriers also often offer tracking services.

Can I trust customer reviews on the online shopping site?

While many reviews are genuine, be aware that some may be manipulated. Look for detailed reviews and consider the overall rating. Some third-party review websites can also provide additional insights.

How can I find the right size when shopping for clothing online?

Check the sizing chart provided by the retailer, read customer reviews for insights into sizing, and consider reaching out to customer support for guidance. Some websites also have fit predictors or guides.

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